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Terms & Conditions

Effective Date: March 22, 2025
Last Updated: December 10, 2025

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These Terms & Conditions (“Terms”) govern your access to and use of the PulseGen websites and related services, including pulsegen.ai and any related applications, messaging programs, and features we provide (collectively, the “Services”). The Services are operated by [PulseGen legal entity name] (“PulseGen,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

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1) PulseGen’s V1 Model (What We Do)

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PulseGen is a technology platform that helps healthcare organizations run patient engagement programs through digital outreach (including SMS/voice), structured check-ins, journaling, and documentation support.

PulseGen is designed to support workflows commonly used in care management and therapy monitoring programs (for example CCM/PCM/TCM/BHI/RTM/RPM), but PulseGen does not provide clinical care, does not make medical decisions, and does not submit claims.

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2) Privacy & HIPAA

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Our Privacy & HIPAA Policy explains how we collect, use, and protect information, including Protected Health Information (“PHI”) when applicable. The Privacy & HIPAA Policy is incorporated into these Terms by reference.

If you access PulseGen through a healthcare organization and PulseGen is acting as a Business Associate, your organization may have a Business Associate Agreement (“BAA”) with PulseGen. Where applicable, the BAA and your organization’s agreement with PulseGen govern PulseGen’s handling of PHI.

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3) Who Is Using the Services

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The Services may be used by:

A. Website Visitors (anyone browsing pulsegen.ai), and
B. Authorized End Users (patients or members who are invited by, enrolled by, or connected through a healthcare organization, payer, employer, or other entity that uses PulseGen) (the “Customer”).

If you are an Authorized End User, your care program is administered by your Customer and/or your care team. PulseGen provides the technology platform used for outreach and documentation.

If you are using the Services on behalf of a Customer or another entity, you represent that you have authority to bind that entity to these Terms.

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4) No Medical Advice; Not for Emergencies; No 24/7 Monitoring

 

PulseGen does not provide medical advice, diagnosis, or treatment.

  • Do not use PulseGen for emergencies. If you believe you have a medical emergency, call 911 (or your local emergency number) immediately.

  • PulseGen is not an emergency response system and is not monitored continuously.

  • Your care team may review and respond based on their staffing, clinical judgment, and program protocols.

 
5) Platform Role; Billing & Compliance Responsibilities

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PulseGen may create structured records, summaries, and activity logs to support your Customer’s workflows. However:

  • PulseGen does not guarantee reimbursement, payment, coding outcomes, or audit results.

  • PulseGen does not guarantee that any particular message, activity, interaction, or record will meet payer requirements for any code.

  • Clinical decisions, time attestation, supervision, medical necessity, documentation sufficiency, eligibility, and billing accuracy are the responsibility of the Customer and clinicians.

  • Authorized End Users are responsible for providing truthful, accurate information to the best of their ability.

 
6) Consent to Electronic Communications (SMS, Voice, Email)

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By using the Services or providing a phone number, you consent to receive communications from PulseGen and/or your care team through the Services, including SMS/text messages, voice calls, prerecorded messages, and email, as permitted by law.

  • Message frequency varies.

  • Message and data rates may apply.

  • Carriers are not liable for delayed or undelivered messages.

  • You can opt out of SMS by replying STOP (or using other opt-out instructions provided). You may receive a final confirmation message.

  • Reply HELP for help (or contact us at support@pulsegen.ai).

Opting out may limit or disable parts of the program experience.

 
7) Your Information and Submissions

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When you submit information through the Services (for example symptoms, medication adherence, mood, vitals, journals, and messages), you acknowledge:

  • The information may be incomplete or inaccurate, and PulseGen does not independently verify it.

  • PulseGen may process and present that information back to your Customer/care team as part of the program workflow.

  • You should not submit information you do not have the right to share.

 
8) Acceptable Use

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You agree not to:

  • Use the Services in violation of any law (including privacy and security laws),

  • Attempt to access accounts or systems without authorization,

  • Interfere with the Services (including probing, scanning, or testing vulnerabilities),

  • Upload malware or harmful code,

  • Harass, threaten, or exploit others,

  • Reverse engineer or attempt to extract source code (except where prohibited by law).

We may suspend or terminate access for misuse.

 
9) Intellectual Property

 

PulseGen and its licensors own all rights in the Services, including software, designs, trademarks, and content (excluding user-submitted content). You may not copy, modify, distribute, or create derivative works from the Services except as expressly allowed.

 
10) Service Availability; Changes
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We may modify, update, or discontinue parts of the Services at any time. We do not guarantee that the Services will be available uninterrupted or error-free.

Some features may be labeled beta or pilot. Beta features may change and may not be supported indefinitely.

 
11) Disclaimers

 

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSEGEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

PulseGen does not warrant that the Services will be uninterrupted, secure, or error-free, or that any outputs, summaries, or records will be complete, accurate, or sufficient for any particular clinical or billing purpose.

 

12) Limitation of Liability

 

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • PULSEGEN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

  • PULSEGEN’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED $100 (IF YOU ARE A WEBSITE VISITOR OR AUTHORIZED END USER), UNLESS A SEPARATE WRITTEN AGREEMENT WITH PULSEGEN STATES OTHERWISE.

Some jurisdictions do not allow certain limitations; in that case, these limitations apply to the maximum extent permitted.

 

13) Indemnification

 

If you are using the Services as a Visitor or Authorized End User, you agree to indemnify and hold harmless PulseGen and its affiliates, officers, directors, employees, and agents from claims arising from (a) your misuse of the Services, (b) your violation of these Terms, or (c) your violation of applicable law.

(For Customers, indemnification is typically governed in the separate Customer agreement.)

 

14) Suspension and Termination

 

We may suspend or terminate access to the Services if we reasonably believe you violated these Terms or if required to protect users, the Services, or PulseGen. You may stop using the Services at any time.

Sections that should survive termination (including IP, disclaimers, limitation of liability, and dispute terms) will survive.

 
15) Governing Law; Disputes

 

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

Unless a separate written agreement says otherwise, any dispute will be brought in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there.

 
16) Contact

 

Questions about these Terms:
Email: support@pulsegen.ai (or legal@pulsegen.ai)

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